MGMT 3/7

Virtual Network Approach Advantages

  • can draw on expertise worldwide
  • work force flexibility
  • reduced overhead costs

Virtual Network Approach Disadvantages

  • lack of control, weak boundaries
  • greater demands on managers
  • employee loyalty weakened

Chapter 10: Managing Teams

What is a Team?

  1. unit of two or more people
  2. interact or coordinate their work
  3. to accomplish a specific goal
  4. remember that there are 3 key points

Advantages of Teams

  • employee job satisfaction
  • customer satisfaction
  • product and service quality
  • efficiency in product development
  • decision making (multiple perspectives / more alternate solutions / commitment to decisions)

Disadvantages of Teams

  • initially high employee turnover
  • social loafing
  • Disadvantages of group decision making (groupthink–>;;inefficient meetings, minority domination–>;;lack of accountability)

Special Kinds of Teams

  • Project teams
  • Cross-Functional Teams
  • Virtual Teams

Project Teams

  • created to accomplish specific, one-time projects within a limited time
  • often used to develop new products, improve existing products, roll out new information systems, or build new factories/offices
  • Promote flexibility

Cross-Functional Teams

  • Employees from different functional areas
  • attack problems from multiple perspectives
  • generate more ideas and alternative solutions

Virtual Teams

  • keep the team focused on clear and specific goals
  • keep team upbeat
  • provide frequent feedback
  • ask team members for feedback on how well a team is working
  • empower virtual teams
  • improve communication
  • select self-starters and strong communicators
  • periodically bring team members together

Stages of Team development

  1. Forming (orientation, break the ice, uncertainty) leader: facilitates interchanges
  2. Storming (conflict, disagreement) leader: encourages participation, surfaces differences
  3. Norming (establishment of order and cohesion) leader: helps clarify team roles, norms, values
  4. Performing (cooperation, problem solving) leader: facilitates task accomplishment (LAST STAGE FOR PERMANENT TEAMS)
  5. Adjourning (task completion) leader: brings closure, signifies completion
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